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Terms & Conditions

1.General
The content of terms and conditions may be change, move or delete at any time. Please note that Because You Florist have the rights to change the contents of the terms and conditions without any notice. Any violation of rules and regulations of these terms and conditions, Because You Florist will take immediate actions against the offender(s).

2.Order Policy

Orders are not binding upon Because You Florist until accepted and confirmed by us. Once an order has been placed and accepted by us, the order is not cancelable unless the shipment is unavoidably delayed. The order can be cancelled only on the following conditions.

2.1Change Your Order

If you wish to change your order, please do so by contacting us at [email protected] We will always do our best to make last-minute changes for you, NOT 100% guarantee changes in relation to the delivery address and card messages that are requested by one (1) day before the intended delivery day.

3.Delivery Policy

Because You Florist ‘s delivery is unavailable on Public Holidays are.

We will leave the delivery timing to the professionals. Time of Delivery is variable and not customizable.

Because You Florist reserves the right to reschedule the delivery if fail to adhere to delivery requirements.

3.1 Delivery Area

Because You Florist only delivers within Kuala Lumpur and selected areas in Selangor at this moment. We do not deliver to PO boxes.

3.2 Non-Delivery Policy
In the event for those order recipients is not around when we deliver the product(s), we will deliver to the following:

-For delivery to office, we will deliver to the receptionist or order recipient’s colleague;

-For delivery to house or apartment, we will deliver to order recipient’s family member or to the security office or management office;

-For delivery to college/university campus, we may contact you or the order recipient to make arrangement to deliver to the order recipient’s friend.

during the delivery and due to the absence and/or non-acceptance of item(s) from the Alternative Recipients, we will not be held responsible for the non-delivery of the item(s) and no refund shall be issued in such event.

In the event that the item(s) are not delivered due to incorrect delivery details, we will not be held responsible for the non-delivery of the item(s) and no refund shall be issued in such event. Please contact us at [email protected] . It is your responsibility to contact us to scheduled delivery date in order to claim a refund for non-delivery. Failure to do so will result in the lapse of any rights to a refund.

4.Payment Policy

We are accepting Online Banking Malaysia only.

For all other payment methods, please contact us at [email protected].

 

5.Cancellation & Refund Policy

Cancellation and Refund will be processed within 24 hours from the receipt of Because You Florist, contact us at [email protected]. Refunds for non-defective items are subject to item returned within the first 3 days of return time qualifies for full refund and defective items returned after 3 days, Shipping fee is NON REFUNDABLE. All returns must be accompanied by your ORIGINAL sales receipt. The product must be returned in its original condition accompanied by all the packaging, manuals, and accessories. All items must be returned in the original manufacture’s box. Items returned without boxes will not be accepted. Missing accessories, parts, manuals are subject to additional restocking fee.

6.Site Contents & Copyrights

Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, and written and other materials that appear as part of this Site, in other words “Contents of the Site” are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed by Because You Florist.

7.Comments And Feedbacks

All comments and feedbacks to [email protected] will be remain Because You Florist ‘s property.

User shall agree that there will be no comment(s) submitted to the [email protected] will violate any rights of any third party, including copyrights, trademarks, privacy of other personal or proprietary right(s). Furthermore, the user shall agree there will not be content of unlawful, abusive, or obscene material(s) submitted to the site. User will be the only one responsible for any comment’s content made.

8.Weather Conditions

During adverse weather conditions (heavy rain and flood), our delivery man may not be able to deliver orders on time. This is beyond our control and we cannot accept responsibility for the late delivery of the order. Therefore, in the event of adverse weather conditions, we will not issue a refund or offer re-delivery for the affected orders.

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